Privacy Policy

This Privacy Policy is issued by Amreo Systems LLC (formerly Kryve AI LLC), operating publicly as Amreo Systems (“Amreo,” “we,” “us” or “our”). Amreo is located in New Jersey, United States.

This policy covers three different situations:

• Our corporate website. Information we handle when you visit amreosystems.com, book a call with us, email us or call us. Here, Amreo decides how and why that information is used.
• The Amreo SMS demo. Information we handle when you request our SMS demo and take part in the demo conversation. Amreo sends the demo texts itself, so here too Amreo decides how and why that information is used.
• Our services for business clients. Information we process on behalf of a real-estate business that uses our messaging and workflow services. Here, Amreo acts as a service provider (a processor) following that client’s instructions. The real-estate business is responsible for its own privacy notice, its own consent collection and its own relationship with the consumer.

If you received a text message from a real-estate business about your inquiry, the business named in that message is the sender and consent holder. That business’s own privacy notice also applies to you, alongside this policy. If you received demo texts after requesting the Amreo SMS demo, Amreo Systems LLC (formerly Kryve AI LLC) is the sender and consent holder.

Amreo is not a real-estate brokerage or agent, is not a law firm, and does not generate, purchase, resell or broker consumer leads.

amreosystems.com has no general contact form, no newsletter sign-up and no chat widget, and we run no advertising or analytics trackers. The one form on this website that collects a phone number is the Amreo SMS demo request form, described in the next section.

We handle the following in connection with the website:

• Scheduling details you provide through Calendly. If you book a call, Calendly collects the information you enter on its booking page — typically your name, email address, any details you add, and the meeting time — and provides it to us so the meeting can take place. Calendly processes that booking under its own privacy terms.
• Email and telephone contact. If you email or call us, we hold whatever you choose to send or tell us, together with our reply, so we can respond and keep a record of the conversation.
• Ordinary technical and security logs. Our hosting and network providers record standard request information such as IP address, user agent, requested URL, referrer, timestamps and error information. These logs exist to deliver pages, keep the site available and protect it from abuse.

We do not ask for sensitive personal information on this website, and you should not send it to us by email.

Amreo runs its own SMS demo so real-estate professionals can see the service working. The demo texts are sent by Amreo Systems LLC (formerly Kryve AI LLC) itself. They are an automated demo conversation about a simulated real-estate inquiry, not a real property inquiry, and no real-estate business is involved.

Consent is given on Amreo’s own demo request form, by checking a separate SMS consent box that is unchecked by default. The box is optional: you can book a call with us without checking it. If you leave it unchecked, nothing you enter on the form is sent to us or stored.

When you check the box and submit the form, we collect:

• Your name, mobile phone number and business email address.
• Your IP address.
• A consent record: the exact consent wording displayed beside the box, the version of that wording, the address of the page, and the time of your request.

We also store the demo conversation: the texts we send, your replies, and the answers you give to the demo’s questions.

We use this information to:

• Run the demo you asked for and send its texts.
• Prove that you gave consent, and that you opted out if you reply STOP.
• Prevent abuse, including limiting how many demos can be started from one phone number or one network.
• Follow up on a call you book with us. If you book from the demo page, the booking link carries a reference to your demo request so we can connect the booking to it.
• Follow up with you by email or phone call about the demo and Amreo's services. We never use demo consent to send you marketing text messages.

Service providers process this information for us only to deliver the demo: SMS delivery through our messaging provider and mobile carriers, AI processing of your replies, and hosting of the website and the demo workflow. The form is also protected by a Cloudflare security check that blocks automated abuse. None of these providers may use the information for their own marketing. Demo information is never used for any client’s messaging.

When a real-estate business engages Amreo, we process information about the consumers who submit that business’s inquiry forms and opt in to receive text messages from it. Depending on the client configuration, this can include:

• Inquiry details submitted on the client's form, such as name, email address, the property or area of interest, and any free-text notes the consumer chooses to add.
• The mobile phone number provided by the consumer for messaging.
• Consent evidence, including the timestamp of the opt-in, the source or form URL, and the version of the consent language displayed at the time.
• Message content in both directions, including the acknowledgement, qualification questions, consumer replies and appointment-related messages.
• Qualification responses, such as whether the consumer is buying or selling, target price range or budget, pre-approval status, timeline and whether they are already working with an agent.
• Scheduling details, including offered times, the booked appointment and appointment changes.
• Opt-out and help events, including STOP, other standard opt-out keywords, HELP requests and wrong-number reports.
• System, delivery and security logs generated while operating the workflow.

We process this information to deliver the service the client asked for. We do not use it to build our own marketing lists, and we do not use one client’s data to serve another client.

Client teams also give us their agents’ names and phone numbers, and the team leader’s contact details, so we can send lead alerts and weekly reports. We use those details only for that purpose.

• Directly from you, through Amreo's own SMS demo request form and your replies to the demo texts.
• Directly from consumers, through a form owned and displayed by the real-estate business, and through their replies to messages about that inquiry.
• From the client real-estate business, including configuration details, calendar availability, routing rules and escalation instructions.
• From scheduling and communications interactions, such as a Calendly booking with us or an email or telephone conversation.
• From the technical systems used to operate and secure the service, including hosting, messaging and logging infrastructure.

We use information for the following purposes:

• To provide, operate, monitor and secure the service, including the corporate website.
• To run the Amreo SMS demo, prove consent to it, prevent abuse of it, and follow up on calls booked from it.
• To follow up with you by email or phone call about the demo and Amreo's services. We never use demo consent to send you marketing text messages.
• To respond to the same inquiry the consumer submitted, and to ask relevant qualification questions about it.
• To offer available appointment times, book appointments, and send confirmations, reminders and limited follow-up connected to that inquiry.
• To hand the conversation and its context to the client's agent or team.
• To troubleshoot delivery, integration and workflow problems.
• To maintain records, including consent records, for operational, contractual and legal reasons.
• To comply with applicable law and respond to lawful requests.
• To detect, investigate and prevent fraud, abuse, and misuse of messaging.

We do not use consumer messaging data for our own advertising, and we do not sell it.

To operate the service we rely on a limited set of providers, which may include hosting and infrastructure, communications and email, telecommunications and carrier partners, workflow automation, AI-processing services used to generate and interpret conversation content, storage, security and monitoring, and scheduling. These providers may process information only to provide and secure the service we have requested, or to comply with law.

Engaging a provider to deliver the service is not permission for that provider to market to consumers, and it does not give any provider the right to use mobile phone numbers, opt-in data or messaging consent for its own marketing or promotional purposes.

We may also share information:

• With the client real-estate business whose inquiry, consent and conversation the information belongs to.
• Where we are required to do so by law, regulation, legal process or an enforceable governmental request.
• To establish, exercise or defend legal claims, or to protect the rights, safety and property of Amreo, our clients or others.
• In connection with a merger, acquisition, financing or sale of assets, in which case the recipient remains bound by the commitments in this section, including the mobile information commitment above.

We keep information only for as long as there is a legitimate reason to hold it. In practice that means for as long as needed to:

• Operate the service for the client and support the conversation and appointment it relates to.
• Meet our contractual obligations to the client.
• Retain proof of consent and opt-out for as long as it may reasonably be required.
• Maintain security, audit and abuse-prevention records.
• Comply with applicable legal, tax and record-keeping obligations, and to resolve disputes.

Demo records, including the consent record and the demo conversation, are kept for as long as needed for the purposes described in the Amreo SMS demo section above. Retention periods for client workflows are agreed with the client and may differ between clients. When information is no longer needed for any of these purposes, we delete it or put it beyond ordinary use.

We use reasonable administrative, technical and organisational safeguards intended to protect information against loss, misuse and unauthorised access, disclosure, alteration or destruction. These include access controls on a least-privilege basis, encryption in transit for the services we operate, audit logging, and limiting production access to people who need it.

No website, network or method of transmission or storage is completely secure, and we cannot and do not guarantee absolute security. If you believe an account, message flow or record has been compromised, contact us at privacy@amreosystems.com.

Depending on where you live, you may have rights over your personal information, such as the right to request access to it, to request correction or deletion, to request information about how it is used and disclosed, to opt out of certain sharing, and not to be discriminated against for exercising a right.

To make a request, email privacy@amreosystems.com. We will verify your request as far as we reasonably can before acting on it, and we will respond within the time required by applicable law.

Where Amreo processes information as a service provider for a real-estate business, that business controls the information. In that case we will forward your request to the relevant client and support them in responding, or direct you to them so you can exercise your rights with the business you actually contacted.

We do not sell personal information, and we do not share personal information for cross-context behavioural advertising.

Amreo sends two kinds of text messages. Client messages are sent on behalf of, and in the name of, the real-estate business the consumer opted in to, with consent obtained on that business’s own form. Demo messages are sent by Amreo Systems LLC (formerly Kryve AI LLC) itself, with consent obtained on Amreo’s own demo request form. Either way, consent is given through a separate, unchecked affirmative control, and consent is never a condition of purchasing any goods or services.

• Reply STOP to unsubscribe. STOP and other standard opt-out keywords end further automated messaging to that number, apart from a permitted confirmation of the opt-out.
• Reply HELP for help. You can also reach Amreo support at support@amreosystems.com or (908) 219-7917.
• Message frequency varies.
• Message and data rates may apply.
• Automated outbound messages are sent 8:00 a.m.–8:00 p.m. ET. Inquiries received outside that window are queued for the next messaging window.
• Carriers are not liable for delayed or undelivered messages.

Full messaging details are set out in our SMS Terms and Conditions, and our website terms are in our Terms of Service.

Our website and services are intended for businesses and adults. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact privacy@amreosystems.com and we will take reasonable steps to delete it.

Our website links to third-party websites and services that we do not control. This policy does not apply to them, and we are not responsible for their content or privacy practices. Review their policies before providing information.

Scheduling on our booking page is provided by Calendly. When you use the embedded scheduler or the direct Calendly link, your interaction is with Calendly and is governed by Calendly’s own terms and privacy notice, including any consent or privacy interfaces Calendly displays. We do not suppress those interfaces.

Booking a call with us does not create SMS consent of any kind, and we do not add anyone to a messaging workflow because they scheduled a meeting.

We may update this policy as our services, our providers or the law change. When we do, we will revise the effective date shown at the top of this page and post the updated policy at this same public URL. If a change materially affects how we handle personal information, we will take reasonable steps to highlight it. Continued use of the website or services after an update means you accept the revised policy.

Questions about this policy or about your information:

• Privacy: privacy@amreosystems.com
• Support: support@amreosystems.com
• General: contact@amreosystems.com
• Telephone: (908) 219-7917
• Location: New Jersey, United States

Amreo Systems LLC (formerly Kryve AI LLC), operating as Amreo Systems.